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Warranty Services  |  Managed Services  |  Project Services  |  Resource Services | Additional Services

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Managed Services

Outsourcing has become the core of managed services and a key focus area of our business. Sebtech utilises co-sourcing, outsourcing and hybrids of these models to offer a wide range of managed services. Handing your IT infrastructure management over to us gives you choice, flexibility and access to top IT skills without having them on your payroll. This means that you can change your IT expenses from capital to operational expenditure, enabling you to more accurately budget for your IT expenditure and move all accountability to Sebtech. It also allows you to focus your resources on your core business. Services are provided individually or collectively depending on your requirements, which means that you can measure IT services against business related goals.

SLA Management

Because each and every business has its own unique requirements, we will tailor a flexible SLA (Service Level Agreement) solution that suits your company. You don't pay for services you don't need. Our dedicated field engineers are on call through a nationwide service desk. They handle hardware failures or assist with end-user support, either remotely or onsite. This could be either a 9x5 or 24x7x365 service - depending on your needs. With our comprehensive, flexible solutions, outsourcing is not only a financially viable proposition but also a sensible option.

Project Governance Model



Service Desk - First-line Diagnostics

We have established a fully-fledged 24 hour ITIL Service Desk which supports proactive IT service management and a reduction in service downtime. Our experienced engineers are allocated to a web based call logging system that allows them to manage and diagnose incidents before dispatch. In this way time and cost of incident resolution is minimised and controlled.

Service Orientation Management



Asset Management

An asset register is continually updated and maintained to ensure that all required equipment is being supported and managed at all times. Remote management tools combine enterprise asset and service management disciplines into a single Web-based architecture, repository and console, helping unite disparate departments and processes. By actively managing the entire asset lifecycle, organisations can eliminate unnecessary software and hardware costs, proactively manage vendor contracts and align service resources with ITIL to ensure that IT investments are optimised.

Lifecycle Management


Managed Printer Solutions

A range of managed print solutions can be customised to suit your requirements. Maintenance and support services are catered for and are consolidated into a pay-per-page billing model that will minimise your monthly cost.

Client Requirements


LAN Support Services

  • Network administrators and engineers must perform a variety of tasks to maintain efficient and reliable LANs
  • Sebtech offers management, monitoring and support for your LAN, with each contract allocated to a network engineer
  • We detect, diagnose and resolve network performance issues before they turn into costly downtime.

Application Support Services

Sebtech offers all first level on-site application support on Microsoft, ERP systems and customised applications using a team of certified on-site software engineers.